CUSTOMER CARE – DAVID CARED MORE THAN GOLIATH

Caring makes good sense and cents. Recently I read a blog that discussed the lack of care that most large company call representatives have for their callers.  It got me to thinking that while the core of customer service starts and ends with caring for the customer, most companies fail miserably at this obligation.  And…

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BLOG ATTENTION DEFICIT DISORDER

We’ve done a dismal job with this blog. We know.  We’re constantly talking about improving our attention to this task but it always seems to drop down on the priority list.  Sorry. The good news is that we continue to stay busy with projects.  Both for clients and our own.  We’re close to releasing several apps…

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CHANGE IS GAINING SPEED

We live in a world that brings faster and faster change.  It’s just fact. We live in a world that brings faster and faster change.  It’s just fact.  News cycles erode sometimes in hours as compared to days or weeks that marked our world of just a few decades ago.  Movies come and go before…

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THE OPPORTUNITY OF CHAOS

Chaos is ubiquitous.  In almost every facet of life chaos reigns. Since the very first moment in time, chaos was the rule.  Atoms smashed into atoms, rocks collided with rocks and galaxies crashed into each other. All of that eventually formed you and me.  And while things have somewhat “settled down” for us here on…

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SCARCITY = LIMITATION

Trivia Question:  What is the rarest element on earth?  Answer: Astatine. It’s so scarce that little is known about it. As a result, not many people think about it. How often do you think of how your most scarce assets (time and money) affect the development of your project? I recently read Seth Godin’s blog…

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YES I DID!

James Altcher writes a teriffic blog, The Altucher Confidential (http://www.jamesaltucher.com).  He’s skilled at writing what he feels and holds nothing back. He’s verbose and has an endless passion for sharing his thoughts.  He’s worth checking out.  He got me to thinking. His most recent blog entry is about why he feels no need for a…

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NEW CLIENT PROJECTS COMPLETED

04.07.2013 NEW CLIENT PROJECTS COMPLETED We’re proud to have completed several projects in the last few weeks. We’ve been blessed with our fair share of work.  As a result, we’ve been a little slack on updating this blog.  Very sorry.  We’ll try harder to keep it more current.  Regardless, that is a stunning landscape.  You’ve…

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KONY GOES VIRAL – A LESSON IN GREAT STORYTELLING

The world is filled with atrocious occurrences. Evil reigns supreme in most places on earth.  The stories are told but not all resonate.  Not the case for Joseph Kony’s story as told by the nonprofit, Invisible Children.  The YouTube video was viewed over 70 million times in the first week and has been seen over…

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THE DAILY CLOSES UP SHOP

The Daily is calling it quits. Rupert Murdoch’s iPad-only publication will close next week.  Our hats are off to Mr. Murdoch for attempting the bold experiment.  The application itself was beautiful, elegant and an early example of how powerful and revolutionary the iPad could be. Very sorry the numbers weren’t there to support it as…

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