Opportunity – YOUniversal Ideas, LLC.

CUSTOMER CARE – DAVID CARED MORE THAN GOLIATH

Caring makes good sense and cents. Recently I read a blog that discussed the lack of care that most large company call representatives have for their callers. It got me to thinking that while the core of customer service starts and ends with caring for the customer, most companies fail miserably at this obligation. And…

THE OPPORTUNITY OF CHAOS

Chaos is ubiquitous. In almost every facet of life chaos reigns. Since the very first moment in time, chaos was the rule. Atoms smashed into atoms, rocks collided with rocks and galaxies crashed into each other. All of that eventually formed you and me. And while things have somewhat “settled down” for us here on…